Fraudulent conduct of the travel organizer and consumer protection
May 28, 2012 Leave a comment
On 16 February 2012 (case C-134/11) the Court of Justice of the European Union (fifth Chamber) ruled with respect to the interpretation of Article 7 of Council Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours.
Article 7 of Directive 90/314/EEC provides that the organizer of the package holiday/travel shall provide security for the refund of money paid over and for the repatriation of the consumer in the event of insolvency.
A German guarantor denied to refund the money paid by the consumer arguing that it is not required to arrange a refund where the travel has been cancelled solely because of fraudulent conduct on the part of the travel organizer.
The EU Court has already held (see paragraph 74 of its judgment in case C‑140/97 Rechberger and Others) that Article 7 of Directive 90/314 imposes an obligation of result, that is to say, an obligation to guarantee package travellers the refund of money paid over and their repatriation in the event of the travel organiser’s bankruptcy, and that such a guarantee is specifically aimed at arming consumers against the consequences of the bankruptcy, whatever the causes of it may be.
The Court inferred from this that facts such as imprudent conduct on the part of the travel organizer or the occurrence of exceptional or unforeseeable events cannot constitute an obstacle to the refund of money paid over or to the repatriation of consumers under Article 7 of Directive 90/314.
Therefore Article 7 of Directive 90/314 is to be interpreted as covering a situation in which the insolvency of the travel organiser is attributable to its own fraudulent conduct.